Customer Support Associate
New
Bangalore, India - Remote, Mon-Fri 20:30-05:30 IST (09:00-18:00 MDT)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- TroubleshootingTechnical supportCustomer Success
Requirements
- A strong commitment to customer success through the effective utilization of Directory-as-a-Service software.
- Highly motivated and eager to engage in continuous professional development.
- A genuine passion for technology and cloud-forward organizations.
- Exceptional interpersonal skills and a drive to master new technologies to benefit customers.
- Professional proficiency in oral and written English is essential.
- A logical approach to problem solving.
- Ability to multitask and context switch in a fast-paced environment.
- Excellent organizational skills.
Responsibilities
- Monitor and manage the assignment of technical support requests within inbound queues, ensuring adherence to designated response times.
- Recognize and report trends or similarities in support requests and collaborate with internal teams as necessary.
- Research technologies to author comprehensive knowledge base articles for both internal use and end-user self-service.
- Provide technical support and issue resolution via email, conducting thorough triaging to address customer account needs.
- Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers.
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