Nurse Navigator
New
P
Pager HealthHealth Tech
US - RemoteFull-TimeMiddle
Salary35 - 37 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years of clinical hospital experience
- Required Skills
- Customer serviceCritical thinking
Requirements
- 2+ years of clinical hospital experience (ICU or ER highly preferred)
- Active compact unencumbered RN license in the state of residence
- Minimum of Associates Degree in Nursing (ADN)
- Ability to use critical thinking in challenging situations
- Proficiency in oral and written language with strong typing skills
- Ability to assess and communicate via text-based platforms
- Strong multitasking and interpersonal skills
- Enthusiasm and savviness for new technology
Responsibilities
- Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc.
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
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