Gen AI Software Engineer
New
W
WorkanaContact Center / CX
Argentina. Chile. Peru. Brazil. Colombia. MexicoFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSPythonAzureFastAPILLM
Requirements
- 5+ years backend/software engineering experience (Python preferred)
- Proven experience implementing AI solutions in real business contexts
- Experience with APIs and system integrations (FastAPI or similar)
- Familiarity with cloud environments (AWS and/or Azure)
- Understanding of data privacy and security best practices
- Ability to work independently with minimal onboarding
- Strong problem-solving mindset and pragmatic thinking
- Experience in contact centers, BPO, or CX tech
- Familiarity with workflow tools (Power Automate, Logic Apps, n8n)
- Familiarity with LLM-based applications and RAG
Responsibilities
- Design and implement applied AI solutions in production environments
- Integrate LLMs, AI services, and automation tools into business workflows
- Collaborate on system architecture across multi-cloud environments (AWS/Azure)
- Build scalable, secure, and compliant solutions
- Evaluate and integrate new AI tools pragmatically and cost-effectively
- Contribute code directly and participate in technical decision-making
- Develop AI-powered voice agents and conversational AI
- Perform sentiment analysis and conversation intelligence
- Implement backend automation and workflow orchestration
- Create AI-assisted redaction of sensitive data and data pipelines
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