Patient Portal/IT Help Desk Agent – Level 1
H
HighspringHealthcare IT
Remote, United StatesFull-TimeEntry
Salary16 - 19 USD per hour
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Job Details
- Languages
- Bilingual
- Experience
- 1-2 years of experience in the Information Technology and/or Call Center field preferred
- Required Skills
- Customer service
Requirements
- 1-2 years of experience in the Information Technology and/or Call Center field preferred
- 2-year Associates degree or equivalent experience is desired
- Proper phone etiquette and effective listening skills
- Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
- Knowledge of customer service principles and practices
- Experience supporting software computer applications and equipment from a remote helpdesk environment
- Experience with mobile device support (iPhone and Android)
- Experience maintaining and troubleshooting all versions of Microsoft Windows operating system
- Bilingual
Responsibilities
- Support customers from our 24x7 call center
- Accurately process and record call transactions using a computer and designated tracking software
- Assist with last-minute coverage needs
- Review customer’s information and determine the issue by evaluating and analyzing the symptoms
- Deliver service and support to end-users, including via remote connection or over the Internet
- Research required information using available resources
- Follow standard processes and procedures
- Follow up and make scheduled call backs to customers where necessary
- Ensure customers receive prompt, accurate and courteous service
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