- Support customers from our 24x7 call center
- Accurately process and record call transactions using a computer and designated tracking software
- Assist with last-minute coverage needs
- Review customer’s information and determine the issue by evaluating and analyzing the symptoms
- Deliver service and support to end-users, including via remote connection or over the Internet
- Research required information using available resources
- Follow standard processes and procedures
- Follow up and make scheduled call backs to customers where necessary
- Ensure customers receive prompt, accurate and courteous service
Customer service