Manager Service Delivery
New
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary100,000 - 125,000 USD per year
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Job Details
- Required Skills
- Project ManagementBudgeting
Requirements
- Substantial leadership or supervisory experience in support services, project leadership, or program management
- Experience in the technology industry
- Working understanding of healthcare technology industry and products
- Experience with Medicaid systems (e.g., Member Eligibility/Enrollment, Managed Care, T-MSIS) preferred
- Strong executive presence
- Excellent written and oral communication skills
- Skilled in managing projects, financial budgets, and forecasting
- Experience managing service delivery metrics (KPIs/SLA performance)
Responsibilities
- Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedules, SLAs, and quality standards
- Lead and develop a team of direct reports, providing coaching, performance management, and career development
- Develop demand forecasts and assist in proposing, planning, and delivering end-to-end services
- Monitor service performance through KPIs and metrics, identifying risks and implementing corrective actions
- Manage client relationships, resolve escalations, and drive service improvement initiatives
- Coordinate cross-functional teams (IT, product, operations, and support) for seamless service delivery
- Manage financial aspects including budgeting, cost optimization, and resource planning
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