E-commerce & Customer Support Coordinator
Philippines, UK hoursFull-TimeMiddle
Salary35,000 - 55,000 PHP per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Data AnalysisShopifyMicrosoft ExcelCustomer supportGoogle Sheets
Requirements
- 2+ years experience in logistics, freight, supply chain, or e-commerce operations.
- Experience working with international clients (US, UK, Australian, or European).
- Strong familiarity with ERP, inventory, or warehouse management platforms (e.g., NetSuite, SAP, Odoo, Cin7, ShipStation).
- Proficiency in Excel or Google Sheets.
- Excellent written English communication skills.
- Strong attention to detail with numbers, codes, and documentation.
- Bachelor’s degree in logistics, supply chain, business administration, or related field.
Responsibilities
- Manage all online customer enquiries through Gorgias.
- Handle WhatsApp customer communications for collection launches.
- Resolve order amendments, delivery issues, and product enquiries.
- Process customer refunds and support returns and exchanges.
- Conduct daily order checks and report issues to the e-commerce team.
- Execute weekly stock transfers to ensure accurate inventory levels.
- Upload and manage product information, imagery, and size guides on Shopify.
- Run regular UX spot-checks and update website pricing.
- Support international customers through Global-E.
- Extract key metrics for performance reporting.
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