Associate Account Manager
New
K
Keeper SecurityCybersecurity Software
Remote, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- CybersecuritySalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 2+ years of experience within software or tech sales (with a focus on upselling and expansion)
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication and interpersonal skills, both written and verbal
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
Responsibilities
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Understand and navigate account procurement practices to negotiate licensing contracts
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication
- Drive customer advocacy in the form of references, referrals, and case studies
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