iRobot Support Specialist
New
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Mercier Consultancy GroupConsumer Electronics
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Netherlands. Belgium. Spain. PortugalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Dutch
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Fluency in Dutch (spoken and written) is essential
- Proficiency in English is a plus
- Previous experience in technical customer support, preferably with electronic or robotic products
- Strong problem-solving skills
- Ability to explain technical information clearly
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Familiarity with CRM tools and support software
- Willingness to relocate to Sofia
Responsibilities
- Provide expert support to Dutch-speaking customers via phone, email, and chat regarding iRobot products.
- Troubleshoot technical issues and guide customers through problem resolution.
- Document all customer interactions thoroughly and accurately in CRM systems.
- Collaborate with technical teams to escalate and resolve complex cases.
- Stay updated on iRobot product features, updates, and troubleshooting procedures.
- Contribute to process improvements to enhance overall customer satisfaction.
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