Vice President, Client Partnership
New
U.S.-based eligibility requirements applyFull-TimeVp
Salary185,000 - 215,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Business DevelopmentFinancial ManagementAccount ManagementClient relationship managementStakeholder management
Requirements
- 10+ years of experience leading large-scale client engagements within a digital agency, consultancy, or technology services environment.
- Proven track record managing $5M+ client portfolios with strong performance in quality, financial outcomes, and efficiency.
- Strong leadership experience managing and developing cross-functional and cross-disciplinary teams.
- Demonstrated ability to drive account growth, client retention, and long-term strategic partnerships.
- Experience shaping engagement strategy and translating client objectives into actionable delivery plans.
- Strong financial acumen, including experience managing profitability, budgets, and SOW development.
- Ability to influence senior client stakeholders and build trusted executive-level relationships.
- Experience leading new business development efforts including pitches, proposals, and contract negotiations.
- Excellent communication, presentation, and storytelling skills across written and verbal formats.
- Strong organizational and operational leadership capabilities in complex, fast-moving environments.
Responsibilities
- Lead overall client relationship management across a portfolio of large, complex accounts, ensuring satisfaction, retention, and growth.
- Act as a senior strategic partner to clients, aligning engagement strategy with their business goals and long-term needs.
- Oversee account financial performance, including profitability, budgeting, forecasting, and statement of work development.
- Manage and mentor cross-disciplinary teams, ensuring accountability, collaboration, and high-quality delivery.
- Drive account growth by identifying new opportunities, expanding relationships, and strengthening executive-level client connections.
- Lead the development of engagement strategies in partnership with internal discipline leads and project teams.
- Ensure accurate resourcing, staffing, and delivery planning to meet timelines, budgets, and quality expectations.
- Oversee client communication, expectations management, and continuous feedback loops to improve service delivery.
- Lead or support new business efforts including RFP responses, pitch development, and contract negotiations.
- Partner with internal leadership to optimize operational execution and drive long-term account success.
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