- Provide strategic direction and leadership for all customer service activities
- Oversee all distribution operations in partnership with the Supply Chain team
- Design, implement, and manage robust systems for KPI and SLA data capture
- Lead the development and execution of comprehensive customer onboarding project plans
- Drive the creation and deployment of innovative system applications
- Collaborate with the SVP of Sales to support warehousing, distribution, and transportation
- Develop and execute action plans to address evolving business needs
- Champion Sony Music’s quality initiatives including ISO programs
- Partner with IT to implement distribution system enhancements
- Prepare and present detailed performance reports to the Executive Team
Customer serviceMicrosoft OfficeAccount Management+2 more