Product Management Director – Workforce Engagement
New
This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.Full-TimeDirector
Salary135,000 - 398,200 USD per year
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Job Details
- Experience
- 9+ years
- Required Skills
- Data AnalysisProduct Management
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or related field.
- 9+ years of experience in B2B SaaS product management.
- Significant focus on WEM, QM, or WFM products.
- Hands-on experience designing WFM solutions (forecasting, scheduling, intraday management).
- Hands-on experience designing AI-driven QM solutions (automated evaluation, scoring).
- Working knowledge of agentic AI architectures (planning, reasoning, tool use).
- Deep understanding of contact center operations and workforce planning.
- Proven track record of launching and scaling WEM products.
- Exceptional analytical and problem-solving skills.
- Strong business acumen in product positioning and GTM strategy.
- Experience leading through influence in matrixed, global organizations.
Responsibilities
- Define and drive end-to-end product vision and strategy for Workforce Engagement portfolio.
- Own the product roadmap across QM and WFM.
- Serve as internal and external thought leader on WEM and agentic AI.
- Conduct deep competitive and market analysis.
- Partner cross-functionally to translate strategy into innovative capabilities.
- Design and oversee development of AI-driven QM and WFM capabilities.
- Drive forward deployment engagements with enterprise customers.
- Develop product positioning, packaging, and pricing strategies.
- Lead beta programs and customer pilots.
- Mentor and influence cross-functional peers.
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