Bilingual Travel Customer Service Representative
New
Canada, Variable shifts in a 24/7 operationFull-TimeMiddle
Salary24 - 26 CAD per hour
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Job Details
- Languages
- English, French, Mandarin, Cantonese
- Experience
- Minimum of 2 years of travel, airline, or hospitality experience; Minimum of 2 years of interactive customer service experience
- Required Skills
- Customer service
Requirements
- Fluent (verbal and written) in English and French, Mandarin, or Cantonese
- Minimum 2 years travel, airline, or hospitality experience
- Minimum 2 years interactive customer service experience
- Experience with GDS (Amadeus, Sabre, Galileo etc.)
- High school diploma or equivalent
- Ability to work variable shifts in a 24/7 operation
- Private work-from-home environment with reliable hardwired internet
- Pass required background screening
Responsibilities
- Deliver polished, professional service via phone, email, and chat
- Assist customers with travel-related, lifestyle loyalty program needs
- Book and manage customized travel for flights, hotels, and car rentals using GDS systems
- Support members with cancellations, re-bookings, and unexpected travel disruptions
- Plan complex travel itineraries
- Represent recognized global brands with care
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