Bilingual Customer Service Specialist
New
Y
YouSetInsurance Technology
100% remote work or downtown Montreal office spaceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- French, English
- Experience
- At least 5 years
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- At least 5 years of relevant experience in customer service
- Strong oral and written communication skills in French and English
- Proactive attitude
- Strong problem-solving skills
- Quick learner
- Interest in technology
Responsibilities
- Assist clients with their home and auto insurance needs.
- Answer questions, provide documentation and process billing requests.
- Proactively reach out to clients regarding their policies.
- Communicate effectively via phone, email, and SMS.
- Deliver outstanding customer service.
- Monitor personal performance and meet targets.
- Maintain accurate records of client interactions in CRM.
- Work closely with the customer service team.
- Participate in developing strategies to boost client retention.
- Successfully write broker exams (AMF and RIBO) after the first year.
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