YouSet

👥 11-50💰 $2,565,975 4 months agoFinanceInsurTechInsuranceFinTech💼 Private Company
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YouSet is a rapidly growing InsurTech company revolutionizing the Canadian insurance landscape. We offer a user-friendly platform that leverages technology and data to help clients save an average of 29% on their home and car insurance in under four minutes. Our platform has already helped over 250,000 users find the best coverage, earning us a 4.9-star average rating. We're a team of passionate individuals obsessed with customer satisfaction and continuously pushing the boundaries of innovation. We pride ourselves on a collaborative and supportive work environment, offering flexible remote work options and international work opportunities. Our tech stack includes Short.io, Breezy HR, and utilizes robust security measures such as SSL by Default and DNSSEC. We're backed by significant funding and are actively seeking talented individuals to join our team as we continue our expansion. YouSet's engineering team uses agile methodologies and values continuous learning. We're building a cutting-edge insurance platform, and our engineers work directly with product, design, and customer support to ensure our technology always meets the needs of our clients. We are committed to creating an inclusive and equitable environment where every team member feels valued and empowered to contribute their unique skills and perspectives. Our core values – inspiring trust, taking ownership, obsessively focusing on customer satisfaction, constantly pushing boundaries, and maintaining simplicity – drive everything we do. We offer a comprehensive benefits package, including competitive compensation, generous vacation time, unlimited sick and mental health days, paid parental leave, and top-tier health insurance. We're committed to providing opportunities for career growth and development, allowing you to shape your career trajectory within a dynamic and innovative company. With recent Seed and Pre-Seed funding rounds totaling $5.6 million CAD, YouSet is poised for significant growth. We are expanding our operations and looking for individuals who are excited to be part of a high-impact, mission-driven organization. Join us in building the future of insurance in Canada!

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📍 Canada

🧭 Full-Time

🔍 Insurance

  • At least 5 years of relevant experience in customer service.
  • Proactive attitude with strong problem-solving skills.
  • Strong oral and written communication skills in French and English.
  • Quick learner with a strong interest in technology.

  • Assist clients with their home and auto insurance needs.
  • Answer client questions and provide necessary documentation.
  • Process billing requests for clients.
  • Proactively follow up with clients to ensure policy suitability.
  • Communicate via phone, email, and SMS to build trust and provide exceptional service.
  • Monitor personal performance and meet targets.
  • Maintain accurate records of client interactions in CRM.
  • Collaborate with the customer service team to achieve objectives.
  • Participate in strategies to boost client retention and satisfaction.
  • Complete broker exams (AMF and RIBO) within the first year.

Customer serviceProblem-solving skillsStrong communication skillsCRM

Posted 5 days ago
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