Bilingual Customer Service Specialist / Spécialiste du service à la clientèle bilingue

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Requirements:

• You have at least 5 years of relevant experience in customer service.
• You're proactive and have strong problem-solving skills.
• You have strong oral and written communication skills in French and English.
• You're a quick learner with an interest in technology.

Responsibilities:

• Client Engagement: Assist clients with their home and auto insurance needs. Answer questions, provide documentation and process billing requests.
• Client Follow-Up: Proactively reach out to clients regarding their policies to ensure we are continuously offering a policy that best suits their needs.
• Communication: Communicate effectively via phone, email, and SMS with potential clients to build trust. Deliver outstanding customer service.
• Performance Review: Monitor personal performance and meet daily/weekly/monthly targets.
• Documentation: Maintain accurate records of client interactions and add follow-up activities in our CRM system.
• Collaboration: Work closely with the customer service team to achieve team objectives. Participate in developing strategies to boost client retention and overall satisfaction.
• Career Growth: Successfully write your broker exams (AMF and RIBO) in your first year with us.