Member Service Representative
New
Canada, Germany, United Kingdom, United StatesPart-TimeEntry
Salary16.04 - 24 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- One year of office support experience in a customer service role preferred.
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeMultitaskingData entry
Requirements
- High School diploma
- One year of office support experience in a customer service role preferred
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with Microsoft Office Applications
- Attention to detail
- Problem-solving skills
- Computer proficiency
- Typing speed of 45 WPM
- Ability to multi-task in a fast-paced environment
- Ability to show empathy in the workplace
Responsibilities
- Provide inbound phone support to Copart Members through the lifespan of their membership
- Understand company practices to offer solutions and support to clients
- Answer and place calls in a professional manner
- Meet performance metrics for call quality and productivity
- Focus on 1st call resolution
- Use company resources to gather information and solve customer needs
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