Manager, Associate Relations Investigator
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary138,100 - 157,700 USD per year
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Job Details
- Experience
- At least 3 years of Human Resources, Legal or Risk Management experience; At least 3 years of investigation experience
- Required Skills
- DocumentationRisk Management
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of Human Resources, Legal or Risk Management experience
- At least 3 years of investigation experience
- Strong written and verbal communication skills
- Ability to present complex topics in a clear, concise, and compelling manner
- Impeccable judgment and ability to balance the needs of the organization, leaders and associates
- Aptitude for learning in a fast-paced environment
- Comfortable working in an always-on video environment
Responsibilities
- Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
- Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
- Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
- Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
- Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
- Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
- Act as role model and champion for Capital One Values
- Participate in internal projects that improve investigative processes
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