Customer Success Manager
New
E
EsusuFintech Real Estate
Canada - Remote, 8AM–5PM ESTFull-TimeManager
Salary110,000 - 140,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 years experience
- Required Skills
- SalesforceJiraAccount ManagementClient relationship managementCustomer Success
Requirements
- 5 years of experience in Customer Success, Account Management or Sales.
- Track record of retaining accounts.
- Strong communication skills for stakeholder management.
- Analytical discipline and adaptability.
- Strategic thinking to translate growth objectives into account plans.
- Ability to travel up to 25% for site visits and team alignment.
- Experience in real estate, property management, or fintech (preferred).
- Experience in a startup environment (preferred).
- Experience with Jira (preferred).
- Experience with Salesforce (preferred).
Responsibilities
- Partner with Account Executives and Account Managers to build growth strategies for your book of business.
- Ensure speed and efficiency in onboarding and adoption of Esusu services.
- Develop customized success plans to accelerate adoption and client goals.
- Build relationships with property managers to understand business needs.
- Identify growth opportunities and establish client feedback loops.
- Monitor account health through business reviews and account planning.
- Provide education on services and Financial Literacy to property managers and residents.
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