Operations Coordinator
New
M
MarcoRestaurant Franchise
Chile, Brazil, Costa Rica, Guatemala, Argentina, Colombia, U.S. / North America (must overlap with U.S. business hours)Full-TimeMiddle
Salary1,100 - 1,500 USD per month
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Job Details
- Languages
- English (C1/C2 level)
- Experience
- 1–3+ years
- Required Skills
- Project Management
Requirements
- Fluent English: C1/C2 level (written and spoken).
- 1–3+ years in operations, account management, or coordination roles.
- Experience working with multi-location, multi-account, or franchise portfolios.
- Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).
- Comfort learning new tools quickly (POS systems, inventory management, LMS).
- Strong written communication for cross-team coordination.
- Proactive problem-solver.
Responsibilities
- Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp.
- Review daily opening checklists submitted by each location and flag issues.
- Manage inventory submissions across all locations and ensure data integrity.
- Build and maintain SOPs.
- Collect employee feedback and reformat outputs into reports.
- Handle backend menu and operational accuracy on delivery platforms.
- Perform light social media monitoring and response.
- Provide executive support including calendar management, inbox triage, and meeting notes.
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