Support Operations Officer
Open to candidates based in the USA, France, Tunisia, Portugal, Spain, or Italy., Must align with USCentral / ESTtime zones (shifted hours required if based in Europe).Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English: Native or perfectly bilingual imperative; Spanish is a strong plus.
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceOperations ManagementTechnical supportCustomer Success
Requirements
- 5+ years of experience in Customer Success, SaaS Implementation, or Operations.
- Native or perfectly bilingual English skills.
- Strong pedagogical and communication skills, including experience hosting webinars.
- Commercial mindset with experience in identifying upsell opportunities.
- Proven experience in workflow automation tools.
- Genuine appetite for leveraging AI technologies.
- Ability to work in US Central/EST time zones.
Responsibilities
- Design and manage the complete integration journey for new US partners.
- Adapt processes, training materials, and communication to the specific business culture of the US market.
- Create and host engaging webinars and training sessions to boost platform usage.
- Analyze partner KPIs and proactively provide customized action plans and recommendations.
- Identify upsell opportunities to drive revenue.
- Act as the Single Point of Contact (SPOC) for bugs and technical anomalies.
- Coordinate issue resolution by bridging the gap with IT, Finance, and Marketing teams.
- Translate field feedback into concrete feature recommendations for the Product Roadmap.
- Maximize the automation of recurring support and onboarding workflows.
- Leverage and orchestrate AI tools to increase productivity.
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