Senior AIOps Engineer, Incident Response
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QuanataInsurance Technology
You may work from anywhere you like in the U.S, excluding U.S. territories, 9AM - 2PM Pacific timeFull-TimeSenior
Salary215,000 - 280,000 USD per year
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Job Details
- Experience
- 6–8 years
- Required Skills
- Cloud ComputingJiraDevOpsConfluence
Requirements
- 6–8 years of experience in production operations, site reliability engineering, technical support engineering, or similar roles
- Strong background in incident management, root cause analysis, and production system troubleshooting
- Experience working within modern SDLC, DevOps, and change management environments
- Familiarity with operational tooling such as Jira, Confluence, and observability/monitoring platforms
- Strong analytical and problem-solving skills
- Comfortable working cross-functionally
- Strong communication skills
- Bachelor’s degree in Computer Science, Engineering, or equivalent relevant experience
Responsibilities
- Own production health, reliability, and operational support processes across critical systems and services
- Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews
- Identify patterns in production issues and drive improvements to reduce recurring incidents and operational overhead
- Design and implement AI-driven agents and workflows that automate support and operational tasks
- Partner with engineering, product, and AI orchestration teams to improve system resilience and operational efficiency
- Build and maintain operational runbooks, documentation, and knowledge base content
- Support observability, monitoring, and troubleshooting efforts across cloud-based production environments
- Participate in on-call rotations and improve operational readiness
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