Forward Deployed Engineer
L
LatamCentVoice AI
Location: Brazil; Remote, Latin America, PST overlap required (full business hours)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level English
- Experience
- 2–5 years
- Required Skills
- DockerPythonKubernetesRESTful APIs
Requirements
- 2–5 years in a client-facing technical role: solutions engineering, technical consulting, or deployment/implementation
- Hands-on Python experience in a production context
- Experience with VoIP protocols (SIP, RTP) and telephony infrastructure
- Familiarity with Docker and Kubernetes for containerized deployments
- Comfortable owning complex enterprise stakeholder relationships independently
- Native-level English fluency
- Availability during PST business hours (full overlap required)
Responsibilities
- Lead the full deployment lifecycle for enterprise voice AI integrations, from initial configuration through production go-live and ongoing reliability
- Serve as the primary technical contact for a portfolio of enterprise clients, running architecture discussions, troubleshooting escalations, and owning system health
- Build and maintain monitoring infrastructure, dashboards, and alerting systems that surface issues before they become client problems
- Own telephony integrations across SIP, RTP, and enterprise backend systems, ensuring secure and stable production operation
- Translate client requirements into scalable solutions within platform constraints
- Drive a data-informed approach to deployments by designing logging and analytics systems that enable proactive optimization
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