Operations Support Associate
New
This role can be performed 100% remote, anywhere in the US.Full-TimeEntry
Salary40,000 - 42,000 USD per year
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Job Details
- Experience
- Minimum of 2 years of experience
- Required Skills
- Microsoft OfficeData entryCRMCustomer supportZendesk
Requirements
- Minimum of 2 years of experience in a customer support or operational support role
- Strong verbal and written communication skills
- Demonstrated ability to prioritize competing tasks
- Strong problem-solving and analytical thinking skills
- Ability to work effectively in a team environment
- Ability to quickly learn proprietary software
- Strong working knowledge of Microsoft Office
- High school diploma or general education degree (GED)
- Attention to detail and ability to maintain confidentiality
Responsibilities
- Respond to law firm inquiries via support tickets and phone calls
- Identify, escalate, and help resolve complex client and internal issues
- Coordinate tasks including timekeepers, data entry, and inbox management
- Guide law firm contacts through website navigation and invoice submission processes
- Prioritize workload according to methodology and department policies
- Utilize Zendesk or other CRM software for daily support
- Maintain a strong understanding of services
- Cross-train and support team members
- Support additional projects and initiatives
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