Sales Operations Support Representative
New
Remote work flexibility within the United States.Full-TimeEntry
Salary19 - 23 USD per hour
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Job Details
- Required Skills
- Communication SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeTime ManagementData entry
Requirements
- High school diploma or equivalent.
- Experience in customer service, operations support, or related administrative field preferred.
- Strong proficiency with Microsoft Office applications including Excel, Word, and Outlook.
- Ability to learn and navigate multiple computer systems.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Time management abilities.
- Ability to work independently and in a team.
- Typing speed of 50+ words per minute preferred.
- Associate degree or insurance industry knowledge considered a plus.
Responsibilities
- Respond to agent inquiries through phone, email, chat, and task management systems.
- Create and process new and renewal insurance invoices.
- Obtain, organize, and manage documentation required by carriers and state regulations.
- Issue notices of cancellation and non-renewal in accordance with compliance standards.
- Investigate and resolve agency discrepancies, operational issues, and processing errors.
- Review documentation and policy information to ensure compliance.
- Maintain confidentiality and handle sensitive information.
- Collaborate closely with internal departments, carriers, and agents.
- Follow established standard operating procedures.
- Participate in cross-training initiatives.
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