Associate Customer Support Technician
New
Remote-first work environment within the United States.Full-TimeEntry
Salary42,000 - 52,000 USD per year
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Job Details
- Experience
- 1+ year
- Required Skills
- SalesforceJiraMicrosoft OfficeTroubleshootingTechnical supportCustomer support
Requirements
- 1+ year of experience in customer service, technical support, or a related role.
- Strong written and verbal communication skills, including telephone-based support.
- Comfortable working with technology and Microsoft Office applications.
- Ability to learn and navigate case management or ticketing systems (e.g., Salesforce, Jira, Freshdesk, Talkdesk).
- Strong problem-solving skills and a customer-first mindset.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong organizational and documentation skills.
- Comfortable troubleshooting software or technical issues with guidance.
- High school diploma or equivalent required.
- Interest in technology and willingness to learn complex systems.
Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding software, hardware, and product-related issues.
- Troubleshoot and triage customer problems to identify root causes and document issues accurately.
- Provide clear, professional, and timely resolutions while maintaining a strong customer service focus.
- Escalate complex technical issues to appropriate internal teams when necessary.
- Maintain accurate case records using support and ticketing systems.
- Collaborate with team members to ensure consistent and high-quality customer support delivery.
- Follow established support processes and contribute feedback for continuous improvement.
- Ensure a positive customer experience through effective communication and problem resolution.
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