Customer Support Engineer
New
O
OddballSoftware Engineering
Location: RemoteFull-TimeMiddle
Salary75,000 - 110,000 USD per year
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Job Details
- Required Skills
- AWSPostgreSQLAgileJavaReactCI/CD
Requirements
- Hands-on experience providing Tier 3 or full stack technical support in enterprise environments
- Proficiency troubleshooting Java backend and React frontend applications
- Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk
- Familiarity with PostgreSQL and ability to investigate data-related issues
- Understanding of CI/CD pipelines and how deployments affect system behavior
- Bachelor's Degree
- Thrives in a remote, collaborative Agile environment
- Communicates clearly and openly
Responsibilities
- Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
- Investigate and resolve issues within the AWS environment including Aurora PostgreSQL, CloudWatch, and Splunk
- Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues
- Support system monitoring, alerting, and incident response to maintain availability and performance
- Document technical findings, resolutions, and operational runbooks for the broader support team
- Assist with release validation and post-deployment verification in coordination with engineering
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