Salesforce Experience Architect, AI and Agentforce
N
NeuraFlash, Part of AccentureIT Consulting, AI
Remote - ColombiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role; 5+ years of CRM industry experience
- Required Skills
- SalesforcePrompt EngineeringGenerative AI
Requirements
- 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
- 5+ years of CRM industry experience
- Ability to drive requirement gathering
- Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
- Experience with GenAI prompt writing
- Hands-on experience with Agentforce or other Generative AI driven platforms
- Hands-on experience with Einstein Service Intelligence or Next Best Action
- Proven ability to design and optimize business processes across disparate systems
- Ability to tie outcomes to business value through storytelling
- Proficiency with flow charting tools (e.g., Lucidchart)
- Ability to lead a cross-functional team
- Willingness to learn new technologies
Responsibilities
- Provide industry best practices and serve as a trusted client advisor
- Drive requirement gathering and serve as the Salesforce platform expert
- Bring an experience design-focused mindset to solutions
- Work with clients to build out their strategy and roadmap
- Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
- Provide input on detailed design specifications, infrastructure, and project plans
- Translate business requirements into well-architected solutions
- Coach and mentor junior technical and functional team members
- Follow and understand new Salesforce product and technical capabilities
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