Director of Solutions Engineering
New
New York / Mountain ViewFull-TimeDirector
Salary220,000 - 230,000 USD per year
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Job Details
- Experience
- 10+ years in Solution / Sales Engineering, with 5+ leading SE teams
- Required Skills
- Artificial IntelligenceMachine LearningSalesforceLLM
Requirements
- 10+ years in Solution or Sales Engineering
- 5+ years leading SE teams
- Track record of winning large enterprise deals in CX, contact center, or AI/ML
- Strong technical knowledge of enterprise SaaS and integrations (e.g., Genesys, Amazon Connect, Salesforce)
- Ability to address LLM evaluation, security, and data-residency concerns
- Executive-level communication skills (CIO/CTO level)
- Experience designing sales playbooks and team processes
Responsibilities
- Lead discovery, demos, architecture deep-dives, and POCs for large prospects
- Hire, develop, and retain a high-performing SE team
- Partner with Sales Leadership on deal strategy and technical execution
- Design demos, reference architectures, and POC frameworks that scale
- Convert competitive signals and gaps into product roadmap input
- Coordinate with Implementation teams to de-risk handoffs
- Manage SE metrics, forecasting, and capacity planning
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