ServiceNow Solution Architect
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- JavascriptRESTful APIsServiceNow
Requirements
- 10+ years of ServiceNow development and implementation experience
- 5+ years of hands-on experience with ServiceNow CSM and related modules
- 3+ years of experience in a ServiceNow architect or solution architect role
- Strong expertise in CSM, FSM, SOM, and TSOM modules
- Deep understanding of ServiceNow scripting including Business Rules, Client Scripts, Script Includes, Scripted REST APIs, and UI Builder
- Experience with integrations using REST, SOAP, and other web services
- Strong knowledge of enterprise security frameworks and compliance requirements
- Proven ability to gather requirements, design solutions, and lead end-to-end implementation cycles
- Experience working with stakeholders to deliver demos, training, and solution validation
- Strong documentation, communication, and leadership skills
Responsibilities
- Lead architecture, design, and implementation of ServiceNow solutions across CSM, FSM, SOM, and TSOM modules
- Gather and translate complex business requirements into scalable technical solutions and system designs
- Guide development teams in configuring, customizing, and extending ServiceNow platform capabilities
- Oversee integration design and implementation between ServiceNow and external enterprise systems
- Perform advanced troubleshooting, root cause analysis, and performance optimization
- Ensure adherence to ServiceNow best practices, security frameworks, and compliance standards
- Support platform upgrades, cloning, patching, and continuous improvement initiatives
- Document technical architectures, workflows, design decisions, and implementation standards
- Collaborate with stakeholders to ensure alignment between business goals and technical delivery
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