Senior Strategic Accounts Manager
New
USFull-TimeSenior
Salary155,000 - 170,000 USD per year
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Job Details
- Experience
- 9+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementCross-functional collaborationStakeholder management
Requirements
- 9+ years of experience in account management, client success, consulting, healthcare operations, or similar client-facing roles
- Bachelor’s degree in a related field
- Strong analytical skills with the ability to interpret data, identify trends, and support recommendations
- Proven ability to manage complex stakeholder relationships across internal and external teams
- Excellent communication, organizational, and problem-solving skills
- Experience working in cross-functional environments and driving operational or strategic initiatives
- Comfortable in fast-paced, evolving environments with shifting priorities
- Healthcare industry experience strongly preferred (health plan experience is a plus)
- Project management experience and ability to coordinate multiple initiatives simultaneously
Responsibilities
- Manage ongoing client communication, ensuring timely responses, escalation handling, and resolution of complex issues across accounts
- Coordinate and track client support requests and operational tickets through to completion with internal stakeholders
- Analyze client performance data, trends, and KPIs to generate actionable insights and support strategic decision-making
- Develop presentations, reports, and client-facing materials that clearly communicate value, outcomes, and recommendations
- Partner with cross-functional teams including operations, product, analytics, compliance, and clinical stakeholders to solve client challenges
- Participate in regular business reviews with clients and internal leadership to assess performance and drive improvement initiatives
- Identify opportunities to enhance processes, improve client experience, and support long-term account growth
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