Director, Client Operations & Planning
New
R
Rithum LinkedIn BoardCommerce Technology, SaaS
United States - RemoteFull-TimeDirector
Salary155,000 - 220,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Cross-functional Team LeadershipStrategyBusiness OperationsChange ManagementSaaS
Requirements
- 10+ years of experience in strategy, operations, business operations, consulting, or similar leadership roles within technology, SaaS, or complex enterprise environments.
- Experience leading client-facing teams inside a recurring revenue model and owning renewal outcomes.
- Proven experience leading cross-functional initiatives and driving operational execution across multiple functions.
- Strong strategic and analytical skills with the ability to translate complex data and operational insights into actionable plans.
- Demonstrated experience managing complex initiative portfolios or strategic programs across large organizations.
- Strong executive communication skills with experience preparing materials and insights for senior leadership or board-level discussions.
- Ability to influence senior stakeholders and drive accountability across organizational boundaries.
- Exceptional organizational and program management skills with the ability to manage competing priorities and complex initiatives simultaneously.
Responsibilities
- Own the executive client operations performance package and narrative used for executive leadership team (ELT), board, and investor reporting.
- Run the enterprise client initiative portfolio, including intake, prioritization, sequencing, and execution discipline.
- Drive cross-functional accountability across initiatives by working closely with functional leaders to track commitments, timelines, and outcomes.
- Govern the operational enablement standards library, including playbooks, templates, operating cadences, and best practices.
- Own identification and evaluation of AI-enabled operational opportunities across the client organization.
- Lead the principal expert bench, ensuring expertise is deployed transparently against the organization’s highest-priority opportunities.
- Partner closely with the CEO Chief of Staff to coordinate executive-level messaging, updates, and leadership alignment.
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