Engagement Manager
New
N
Neo4jGraph Database
Remote: GermanyFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementMS OfficeStakeholder managementCRMCustomer SuccessBudget management
Requirements
- Proven experience as an Engagement Manager
- Background in professional services and/or customer service is a plus
- Proficient in MS Office and CRM/project management software
- Strong organizational and multitasking skills
- Customer-oriented approach
- Excellent verbal and written communication abilities
- Problem-solving aptitude
- Experience managing smaller or even larger projects is a plus
Responsibilities
- Foster positive relationships with our customers as their primary contact, leading Professional Services engagements
- Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities
- Ensure that the Statement of Work or Order Form terms and conditions are respected
- Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing
- Identify up-selling and cross-selling opportunities with the engagement team
- Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
- Prepare and share reports on project performance, including quality, schedule, and budget control
- Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment
View Full Description & ApplyYou'll be redirected to the employer's site
