Manager, Central Operations, Knowledge Management
New
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Nava PBCGovernment Technology
We have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, WisconsinFull-TimeManager
Salary130,500 - 148,700 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Confluence
Requirements
- 7+ years of experience in knowledge management, content strategy, digital transformation, or operations
- Demonstrated focus on building knowledge systems
- Experience designing AI-ready knowledge frameworks
- Ability to set and enforce enterprise-wide content standards and governance models
- Experience with knowledge base platforms and collaboration tools, including Confluence
- Strong information architecture skills: taxonomy design, metadata management, and enterprise search optimization
- Experience building KPI frameworks for knowledge management
- Exceptional cross-functional collaboration and stakeholder alignment skills
- Comfortable operating across strategic design and hands-on execution
Responsibilities
- Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
- Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems
- Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
- Improve discoverability through information architecture and enterprise search optimization
- Own the strategy for making Nava’s knowledge infrastructure AI-ready
- Lead integration between Nava’s knowledge systems and platforms that enable automated/AI-assisted workflows
- Define and enforce governance standards for the full content lifecycle
- Partner with subject matter experts to capture and convert tacit knowledge into structured content
- Build the measurement framework for knowledge management and track KPIs
- Build proactive relationships with leaders across functions to surface knowledge gaps
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