Director of Product Management (Salesforce)
New
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 12+ years of experience in product management or process innovation roles
- Required Skills
- Product ManagementSalesforceStakeholder managementCRMChange Management
Requirements
- 12+ years of experience in product management or process innovation roles
- 6+ years in a leadership capacity managing cross-functional initiatives
- Deep hands-on experience with Salesforce (Service Cloud experience strongly preferred)
- Proven track record delivering CRM or enterprise platform transformations in customer-facing environments
- Strong understanding of customer success, field operations, or service operations workflows
- Experience working in healthcare, life sciences, or similar regulated industries is a plus
- Familiarity with AI-driven CRM capabilities such as automation, predictive insights, and workflow optimization
- Strong analytical, communication, and stakeholder management skills with executive presence
- Ability to lead through influence in complex, matrixed organizations
Responsibilities
- Define and drive the product vision and roadmap for Salesforce Service Cloud and related operational workflows
- Translate business needs into scalable CRM solutions supporting field teams, customer success, and customer service operations
- Lead discovery sessions to understand current-state processes and identify gaps in operational efficiency
- Drive the design and rollout of Salesforce-enabled solutions, including automation and Agentic AI capabilities
- Partner with engineering and data teams to ensure seamless integration between Salesforce and broader data infrastructure
- Facilitate stakeholder alignment through steering committees, product forums, and executive-level discussions
- Oversee change management efforts, including documentation, training, and user adoption strategies
- Guide cross-functional execution across multiple teams, balancing priorities and ensuring timely delivery
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