Support Team Technical Lead
New
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5–10 years
- Required Skills
- PythonCybersecurityAzureNetworking
Requirements
- 5–10 years of experience in IT systems administration, technical support, or infrastructure engineering.
- Security+ certification (or higher), required at hire or within 12 months.
- Strong expertise in Microsoft 365, Azure, Intune, and Active Directory administration.
- Advanced experience with endpoint management, Conditional Access policies, and device compliance enforcement.
- Minimum 3+ years of experience managing or supporting GCC High environments.
- Solid understanding of cybersecurity principles and CMMC compliance requirements.
- Strong PowerShell and/or Python scripting skills for automation and system management.
- Deep knowledge of enterprise networking concepts, including DNS, DHCP, VLANs, and firewall configurations.
- Proven experience mentoring or training technical teams in a professional environment.
- Strong analytical and troubleshooting skills with the ability to solve complex infrastructure problems.
- Excellent communication skills for both technical and non-technical audiences.
Responsibilities
- Act as the primary escalation point for complex IT support issues involving Microsoft 365, Azure, Active Directory, and security-related systems.
- Provide hands-on troubleshooting and resolution for advanced technical incidents requiring deep systems expertise.
- Mentor and coach support team members, helping them develop stronger troubleshooting, technical, and problem-solving skills.
- Ensure all support processes and solutions align with CMMC compliance requirements and cybersecurity best practices.
- Develop and maintain technical documentation, knowledge base articles, and standardized operating procedures for complex scenarios.
- Lead technical training sessions and knowledge-sharing initiatives to strengthen overall team capability.
- Collaborate with the Support Team Manager on team development plans and technical capability growth.
- Drive implementation of scalable, long-term solutions instead of short-term fixes across recurring technical issues.
- Support security and compliance efforts by working closely with security operations and governance teams.
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