Technical Support Engineer
New
D
DatabentoFinancial data
Remote / Boston / Salt Lake City / San Francisco / New YorkFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years
- Required Skills
- PythonSQLGrafanaPrometheusRESTful APIsTroubleshootingTechnical support
Requirements
- At least 2 years of experience in technical support, QA, or engineering.
- Working proficiency in Python.
- Strong technical communication skills.
- Familiarity with financial trading and/or market data is strongly preferred.
- Prior experience with Databento's API is strongly preferred.
- Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
- Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
- DevRel experience (e.g. managing Discord communities, creating technical blog posts) is a plus.
- Experience at an early-stage startup is a plus.
Responsibilities
- Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
- Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
- Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
- Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
- Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
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