Solutions Engineer, Enterprise

While the role is based in New York City, this would still be a remote-first opportunity, as we do not have an office local to the area.Full-TimeMiddle

Salary$165K - $220K; $165K – $220K • Offers Equity • Offers Commission

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Job Details

Required Skills: Software EngineeringNLP

Requirements

Proficiency in software engineering across APIs, SDKs, webhooks, and cloud infrastructure.
Ability to use AI coding tools to accelerate development.
Strong technical problem-solving skills with a hands-on approach.
Excellent communication skills with technical and non-technical stakeholders.
Ability to work effectively in ambiguous, high-growth environments.
Commitment to technical success and building robust, production-grade deployments.
Ability to travel up to 50% for customer meetings and sales support.

Responsibilities

Embed with customer engineering teams as a trusted technical peer.
Lead technical discovery and solutioning for prospects and customers.
Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers.
Adapt and configure Deepgram’s platform to meet unique operational requirements.
Monitor, troubleshoot, and resolve technical issues in live deployments.
Serve as an escalation point for complex technical issues.
Codify patterns into tools, playbooks, and reference architectures.
Translate real-world deployment challenges into actionable product requirements.

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