Dutch Speaking Advisor
M
Mercier Consultancy GroupFintech, Online Payments
Sofia, Sofia City Province, Bulgaria. Netherlands. Belgium. Poland. Lisbon, Lisbon, Portugal. SpainFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Dutch, English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Fluency in Dutch (written and spoken) is essential.
- Proficiency in English is an advantage.
- Previous experience in customer service or advisory roles in fintech or online payment platforms is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Familiarity with CRM systems and digital payment technologies.
- Willingness to relocate to Bulgaria and adapt to a new cultural environment.
Responsibilities
- Respond to customer inquiries in Dutch related to online payment services, transactions, and account management.
- Provide clear explanations and assistance regarding platform features, security protocols, and troubleshooting.
- Document interactions with customers accurately using CRM software.
- Collaborate with technical and operational teams to resolve complex issues efficiently.
- Stay updated on the latest product updates, industry trends, and regulatory requirements.
- Contribute to improving customer satisfaction and loyalty through professional and empathetic support.
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