Implementation Consultant
This role is remote in the country of Brazil.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3 to 5 years
- Required Skills
- Project ManagementLDAPAccount Management
Requirements
- 3 to 5 years experience in a prior client-facing SaaS onboarding role
- Excellent project and account management skills
- Excellent interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Strong oral and written communication skills
- Possesses a logical approach to problem solving
- Moderate infrastructure, architecture, integration, and environment knowledge
- Understanding of full end-user lifecycle
- OAUTH/SCIM API integration concepts
- Salesforce experience with account management and automation
- Administrating or supporting SMB environments & architecture
- Office365 / G-Suite administrative understanding
- Enterprise/Mobile Device Management - Windows, MacOS, Linux, iOS, Android
- Directory Services, specifically Active Directory and LDAP
- Networking & Authentication (RADIUS a plus!)
- SSO Protocols - SAML, OIDC, SCIM
- Fluent in English
Responsibilities
- Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.
- Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.
- Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.
- Resolve onboarding and implementation issues via email, or remote web session.
- Regularly follow-up with customers on recommendations, updates and action plans.
- Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources.
- Ensure the success of our customers as they transition to our product.
- Be constantly learning through researching and evaluating technologies.
- Communicate regularly with customers about their planned environment changes or updates.
- Work hands-on in customer environments when applicable to execute migration or configuration tasks.
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