Supervisor, Medication Support Navigator
USFull-TimeManager
Salary65,000 - 80,000 USD per year
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Job Details
- Languages
- Spanish and English
- Experience
- Minimum of 5 years of experience as a certified pharmacy technician; at least 3 years of people leadership or supervisory experience.
- Required Skills
- Microsoft Office
Requirements
- High school diploma or equivalent required.
- Current accredited pharmacy technician certification (such as PTCB) with ongoing maintenance of certification required.
- Active pharmacy technician registration with applicable state boards as required by law.
- Minimum of 5 years of experience as a certified pharmacy technician.
- At least 3 years of people leadership or supervisory experience.
- Strong proficiency with Microsoft Office applications and electronic health record systems.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities while maintaining high-quality patient support and operational performance.
- Bilingual proficiency in Spanish and English highly preferred.
Responsibilities
- Supervise and support the Medication Support Navigator team, including scheduling, workload balancing, performance management, onboarding, and ongoing staff development.
- Coordinate medication-related referrals and ensure timely completion of patient support activities and operational workflows.
- Collaborate with pharmacists, care coordinators, and multidisciplinary teams to support patient care and medication management initiatives.
- Assist caregivers and patients in navigating medication access challenges involving pharmacies, insurance providers, and pharmacy benefit managers.
- Maintain oversight of operational quality standards through performance monitoring, quality checks, and process optimization efforts.
- Lead operational huddles and support continuous improvement initiatives in partnership with pharmacy leadership.
- Serve as a subject matter expert for medication support workflows, operational procedures, and care coordination processes.
- Facilitate pharmacist appointment scheduling and support referral follow-up activities to ensure continuity of care.
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