Supervisor, OSM
New
USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in healthcare billing, collections, or revenue cycle operations; 1–2 years of supervisory or team lead experience required
- Required Skills
- Analytical SkillsMicrosoft Office
Requirements
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- 5+ years of experience in healthcare billing, collections, or revenue cycle operations.
- 5+ years of client-facing or customer service experience.
- 1–2 years of supervisory or team lead experience required.
- Experience with workers’ compensation billing and collections preferred.
- Strong understanding of insurance claims processing and payer/provider workflows.
- Proficiency with Microsoft Office tools (Word, Excel, Outlook).
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills.
- Ability to handle protected health information (PHI) with confidentiality.
Responsibilities
- Supervise and support daily activities of assigned Revenue Services teams.
- Serve as the primary escalation point for complex client and claim-related issues.
- Coordinate with managers to prioritize daily workloads.
- Analyze and evaluate claim payments to ensure compliance.
- Research and obtain documentation for submission and appeals.
- Manage client communications regarding claims and billing.
- Perform quality control reviews on claims handling.
- Train, mentor, and support team members, including onboarding.
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