Manager, Customer Success Management
New
K
Keeper SecurityCybersecurity Software
Remote, USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience in full cycle SaaS sales, 3+ years of proven full cycle sales leadership
- Required Skills
- CybersecuritySalesforceAccount Management
Requirements
- 4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion)
- IAM or cybersecurity experience is required
- 3+ years of proven full cycle sales leadership, team lead or management experience
- Proven track record of meeting or exceeding sales targets held by a sales team
- Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
- Ability to construct, present and execute territory-level sales strategies
- Strong leadership, communication, and interpersonal skills
- Data-driven mindset with experience analyzing sales metrics
- Ability to travel up to 20% of the time
- Bachelor's degree in Business, Marketing, or a related field
Responsibilities
- Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
- Drive revenue retention via a highly efficient, scalable customer renewal engine
- Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
- Help directly manage Tier 1, high priority client relationships
- Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
- Scale, recruit, mentor and grow the account management team
- Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
- Analyze sales data to identify trends, opportunities, and areas for improvement
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