CX Expert Engineer
New
J
JimdoSaaS / Web Tools
Location: Germany; Secondary Locations: Italy, Portugal, SpainFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Node.jsPythonJavaKotlinTypeScriptGoReactCI/CDTerraformZendesk
Requirements
- 8+ years of professional software engineering experience, including experience in senior or lead-level responsibilities
- Strong full-stack engineering skills with modern frontend technologies (React/TypeScript or similar)
- Backend systems experience (Node.js, Kotlin, Java, Python, or Go)
- Experience owning production systems end-to-end, including operational concerns and system reliability
- Familiarity with cloud infrastructure, CI/CD pipelines, and Infrastructure as Code tools such as Terraform
- Experience working with APIs, integrations, observability tooling, and data-driven decision-making
- Curiosity and enthusiasm for AI-assisted development tools like Cursor, GitHub Copilot, or Claude Code
- Excellent collaboration skills and a customer-centric mindset
Responsibilities
- Design, build, and maintain internal support tooling and customer self-service solutions
- Own and improve Zendesk configurations, workflows, automations, and integrations
- Build scalable integrations between support systems, product services, analytics platforms, and CRMs
- Partner closely with Customer Support teams to uncover operational bottlenecks and deliver impactful solutions
- Improve reliability, observability, and operational excellence through monitoring, alerting, testing, and documentation
- Use AI-assisted development tools to accelerate engineering workflows and improve productivity
- Mentor fellow engineers and contribute to technical leadership, design reviews, and engineering best practices
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