Provider Onboarding Specialist

New
S
Sailor HealthHealthcare
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details

Required Skills
Data AnalysisRelationship managementProcess improvement

Requirements

  • Human-centered approach and experience providing delightful experiences to clinicians.
  • Ability to automate workflows and build simple systems that make processes more efficient.
  • Organized and proactive with a knack for spotting small details.
  • Ability to thrive in a fast-moving environment balancing empathy with execution.
  • Curious and analytical mindset with experience using data to improve processes and outcomes.

Responsibilities

  • Guide providers from first contact through contracting, credentialing, and initial patient assignment, ensuring a seamless and supportive experience.
  • Partner closely with Clinical Operations, Credentialing, and Care Coordination teams to align on capacity needs and onboarding timelines.
  • Track metrics such as response rate, conversion rate, onboarding duration, and ramp-up progress to identify trends and bottlenecks.
  • Identify, engage, and nurture relationships with licensed therapists, psychologists, and clinical social workers across Sailor’s target states.
  • Verify that all required documents are complete, accurate, and compliant with Sailor’s standards.
  • Act as a point of contact for new clinicians, addressing questions quickly and ensuring they feel supported and excited to join Sailor.
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