Strategic Account Manager
New
S
SardineFintech Fraud Prevention
Remote - Brazil (São Paulo)Full-TimeSenior
Salary225,000 - 375,000 BRL per year
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Job Details
- Languages
- Portuguese, English, Spanish
- Experience
- 7+ years
- Required Skills
- Project ManagementSalesforceBigQuery
Requirements
- 7+ years experience in B2B SaaS (Fintech/Fraud focus).
- Experience in customer-facing roles like Account Manager, Customer Success Manager, or Solutions Architect.
- Trilingual fluency in Portuguese, English, and Spanish.
- Deep knowledge of the Brazilian market (payment processing, fraud detection, KYC/AML/Sanctions).
- Exceptional project management skills.
- Expert analytical skills using BigQuery, Metabase, and Sigma or similar BI tools.
- Ability to use AI to enhance work outcomes.
- Technical understanding of API integrations.
- Experience managing requests via Salesforce, Pylon, Notion, and dashboards.
Responsibilities
- Serve as primary point of contact for enterprise accounts to maximize ROI.
- Proactively identify expansion and upsell opportunities within major accounts.
- Manage end-to-end implementation lifecycle coordinating with internal stakeholders.
- Translate complex product/tech problems into actionable solutions for fraud/compliance.
- Monitor and communicate critical fraud and performance KPIs to clients.
- Partner with Technical Account Managers and risk analytics teams.
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