Technical Account Manager
New
Fully remote work from anywhere in Brazil/LATAM regionFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Node.jsProject ManagementPythonSQLGoRESTful APIsPostman
Requirements
- 5+ years of experience in Technical Account Management, Integration Engineering, or similar roles, ideally within fintech or payments environments.
- Proven experience leading, mentoring, or guiding technical teams in a customer-facing capacity.
- Strong knowledge of APIs (REST, SOAP), data formats (JSON, XML), and API tools such as Postman, Swagger, or SoapUI.
- Solid understanding of web technologies including HTML, CSS, JavaScript, and modern API-driven architectures.
- Hands-on experience with at least one backend language such as Python, Node.js, Golang, or equivalent.
- Familiarity with database and server technologies such as MySQL, PostgreSQL, MongoDB, Nginx, or Apache.
- Strong analytical, troubleshooting, and project management skills with the ability to manage multiple accounts and priorities.
- Excellent communication skills, capable of engaging both technical and non-technical senior stakeholders.
Responsibilities
- Serve as the senior technical point of contact for strategic North American accounts, managing escalations and resolving complex integration and performance issues.
- Lead technical discussions with customer stakeholders around architecture, product trade-offs, incident response, and risk mitigation strategies.
- Define and implement best practices for onboarding, integration delivery, and ongoing technical account health monitoring.
- Build deep understanding of customer systems, business models, and technical environments to proactively identify opportunities for value creation.
- Partner with engineering teams to guide solution design, troubleshoot issues, and ensure optimal API and system performance.
- Collaborate with Product, Sales, and Partnerships to align customer feedback with roadmap priorities and business objectives.
- Oversee integration progress and team execution, ensuring consistent delivery quality and adherence to timelines.
- Act as a regional champion for North American accounts, bringing customer insights into strategic internal discussions.
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