Technical Account Manager
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- PythonCloud ComputingCybersecurityRESTful APIsCustomer SuccessSaaS
Requirements
- Bachelor’s degree or equivalent practical experience in IT, Computer Science, or related field
- 3+ years of experience in Technical Support, Customer Success, or Technical Account Management in SaaS or cybersecurity environments
- Experience with Windows Server environments; Linux and Mac knowledge is a strong plus
- Strong understanding of enterprise security, cloud, and modern IT infrastructures
- Excellent troubleshooting and analytical problem-solving skills
- Strong communication skills in English (written and verbal)
- Ability to engage effectively with both technical teams and executive stakeholders
- Familiarity with scripting (e.g., Python) and APIs is a plus
- CISSP or ITIL certifications are a strong advantage
- Customer-first mindset with the ability to work collaboratively in fast-paced environments
Responsibilities
- Act as the main technical liaison between customers and internal support, engineering, and product teams
- Lead customer onboarding, ensuring smooth deployment and adoption of cybersecurity solutions
- Conduct proactive health checks, training sessions, and best-practice sharing to maximize platform value
- Investigate and resolve complex technical issues, providing clear action plans and recommendations
- Manage escalations and coordinate cross-functional teams to ensure timely resolution of critical cases
- Identify renewal risks and expansion opportunities, supporting customer retention and growth
- Contribute to internal knowledge base content and share technical insights across teams
- Engage with stakeholders at all levels, from technical teams to executive leadership
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