Senior Sustaining & Forward Deployed Engineer
New
A
Abacus InsightsHealth Tech
Remote USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- AWSPythonCI/CDDatabricksDistributed Systems
Requirements
- 10+ years of experience in software engineering, SRE, or production operations.
- Deep hands-on experience operating production systems in AWS.
- Strong experience troubleshooting Databricks and large-scale data platforms.
- Proficiency in Python.
- Understanding of distributed systems.
- Strong experience in incident management and RCA practices.
- Knowledge of monitoring, alerting, and observability.
- Experience with CI/CD pipelines that leverage Infrastructure as Code.
- Ability to own problems end-to-end, from detection to resolution.
- Excellent communication skills for incidents and customer escalations.
Responsibilities
- Lead real-time incident triage, mitigation, and recovery efforts.
- Drive root cause analysis (RCA) with a focus on systemic fixes.
- Own post-launch reliability and operational quality of core systems.
- Investigate and resolve complex field issues and production defects.
- Engage directly with strategic customers for deployments and high-impact issues.
- Write production-quality code to automate workflows and improve observability.
- Mentor engineers through pairing, reviews, and incident leadership.
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