Lead Technical Implementation Consultant
New
Fully remote work in eligible U.S. statesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- JiraRESTful APIsConfluenceSaaS
Requirements
- 7+ years of experience in technical SaaS roles
- Background in supply chain, logistics, or enterprise software (WMS, OMS, TMS)
- Deep experience with API configuration and system integration
- Complex technical troubleshooting skills
- Proficiency with JIRA and Confluence
- Experience leveraging AI tools
- Strong communication skills for technical and executive audiences
- Proven ownership mindset
Responsibilities
- Own the full technical implementation lifecycle from kickoff to go-live and post-launch hypercare
- Design, configure, and optimize API-based integrations and enterprise platform setups
- Perform deep technical solutioning and system analysis
- Partner with engineering, product, and solutions teams to resolve integration and architecture challenges
- Develop, document, and continuously improve implementation processes, SOPs, and scalable delivery frameworks
- Identify, manage, and communicate technical risks and dependencies
- Mentor and support implementation team members
- Act as a key feedback bridge between customers and product teams
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